Product Manager (AI-first)

Role Summary

Swivl is looking for a Product Manager who can independently drive AI-first product development from identifying opportunities to shipping measurable business outcomes.

This role is for someone who can operate in ambiguity, cut through noise, and use AI as a core product capability, not just a productivity tool.

What You’ll Own

End-to-End Ownership

• Own problems from discovery to delivery and measurable impact
• Define what to build, why it matters, and how success will be measured
• Operate with minimal oversight in a fast-moving environment

AI-Driven Product Development

• Identify high-impact opportunities where AI improves real customer workflows
• Design and ship AI-powered features (automation, copilots, insights) that drive tangible outcomes
• Use tools like Claude for:
  • Research and insight synthesis
  • Rapid prototyping and iteration
  • Validating ideas before full-scale development

Outcome-Driven Execution

• Define success metrics before building
• Prioritize based on ROI, scalability, and customer impact - not effort or noise
• Ship fast, learn from data, and iterate continuously

Customer & Problem Understanding

• Work closely with customers, sales, and support to uncover real problems
• Convert ambiguous inputs into clear, structured opportunities

Operating in Ambiguity

• Make decisions with incomplete information and in chaos situation
• Navigate changing priorities and conflicting inputs without slowing down

Team Contribution

• Guide APMs and junior PMs when needed
• Bring clarity and structure without introducing unnecessary process

What We’re Looking For

• 3–5 years of Product Management experience (B2B SaaS preferred)
• Proven track record of shipping AI-powered features with measurable impact
• Strong ability to use AI for problem-solving and decision-making, not just execution
• Experience in CRM, scheduling, invoicing, or workflow-driven products is preferable 
• Ability to write clear PRDs, user flows, and edge cases
• Strong prioritisation - focuses on what drives outcomes, not activity
• Demonstrated ability to ship quickly in fast-paced environments
• High ownership - can operate independently with minimal guidance
• Experience mentoring or guiding junior team members

Good to have

• Technical understanding of APIs, integrations, and system design
• Experience in early-stage or fast-scaling SaaS startups